Shipping and Returns
The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. VIDA+JUNE will dispatch the approved orders as quickly as possible and in the order that they have been received. We dispatch all orders within 1-3 days (Monday – Friday) with the exception of sale and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. VIDA+JUNE is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, you will be informed about this as soon as possible by email. In this case. VIDA+JUNE will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination. VIDA+JUNE will not pay shipping for uncollected packages.
Shipping will proceed by POSTNL with a track and trace code.
|Destination||Delivery by||Processing||Total time|
|Netherlands||POSTNL||1-3 business days||3-5 business days|
|Europe||POSTNL||1-3 business days||3-5 business days|
|World *||POSTNL||1-3 business days||3-14 business days|
* Depends on the country you are ordering out. You will receive a confirmation from us by e-mail. Please note that all packages will be sent on business days. Rights can only be derived on the basis of the Dutch version of these general terms and conditions.
RETURNS & CANCELLATIONS
We want you to be completely satisfied with your purchase. All returns must be made within 14 days from date of receipt providing they are unworn, unwashed and have all tags attached. Items can only be returned for refund, however we do not refund on products in sale, special deals and/or give-aways.
Items should be returned unused and with all designer garment tags still attached to the item. Returns that are damaged, washed, dry cleaned, marked or altered in any way will not be accepted. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return. Before sending your item, please contact email@example.com. We will give you all the information needed for your sending.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items Miss Guilty will make a full refund to you as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for a shipping discount on your next order.
For hygienic reasons underwear and swimwear can only be returned if unworn and the protecting packaging is unbroken (faulty goods can of course be returned).
Please send returns (after you have contacted us) to the following address, together with the return form:
Torenallee 45 (Office 7019)
5617 BA Eindhoven
Please note we are unable to accept returns for items purchased at other retail locations or other websites. We recommend that you retain proof of sending as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address.
If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by VIDA+JUNE. Please note that it may take up to ten business days for your refund to be processed.