Customer Service

ORDERS

Once an order is placed you will receive a confirmation by e-mail. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched. We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be contacted as soon as possible.

Items in your shopping basket are not reserved and may be purchased by other customers. We do our very best to deliver your purchases as quickly as possible. All orders will be shipped on business days (excluding holidays). Orders before 2 PM will be shipped the same day, all others will be shipped the following day. The exact shipping cost for your order will be added and displayed at checkout.

PRE- ORDERS

A 100% deposit is captured at time of purchase. We are happy to make any necessary revisions or cancel an order for a full refund if necessary prior to shipment. Normal return policy applies for all pre-orders. At this time, only major credit cards and PayPal® may be used for pre-orders.

PRICING AND PAYMENT OPTIONS

All prices displayed on our website are quoted in Euro (€) and include of 21% VAT. Miss Guilty offers free standard delivery in the Netherlands. Please note that free shipping will be applied to your order at checkout. While we try to ensure that all prices on our website are accurate, errors may occur. Miss Guilty, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be cancelled automatically.

The following payments are accepted

 

GIFT-WRAP

If you like to surprise somebody with a special gift-wrap you are able to leave us a note upon checking out your order. We’ll make sure to make it extra special.